For Zildjian orders, shipping is restricted to within the US, and we do not ship to PO Box addresses. Free ground shipping is offered on orders $50+ on Zildjian.com. Valid for US orders only. See product pages for exclusions.
In the event you would like to return an item, here are some general guidelines for refunds. Please be aware, that Zildjian.com orders can be fulfilled by the Zildjian Company, or any number of our trusted, authorized dealers. You’ll be able to identify the fulfilling party based on the package label, invoice, and packing slip. If you would like to initiate a return, please go to your account page and find the order and items you’d like to return by clicking on the Returns link. The fulfilling partner will be notified and details on return shipment will be shared at that time. Products should be returned to the fulfillment partner. If you have any questions, please feel free to contact us here or 1-800-229-8672.
Please note: Because we offer such a wide variety of products and categories, we have more specifics around each. Please review the specifics in the appropriate sections below.
Once we have received your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed. If you have not received a refund after two weeks, please contact Customer Service at (800) 229-8672, Monday thru Friday, 8am – 5pm EST, or email us here.
We apologize, but we do not currently accept exchanges for online items. To exchange an item, return the original item using the return process in the account section. There, you will receive updates as the return request is processed. Then place a new order for the desired item.
If you’d like to make a return, please follow the steps below.
Zildjian Cymbals carry a 2 year warranty from date of purchase, against manufacturing flaws. All cymbals are returned to Zildjian Headquarters for inspection. Zildjian Cymbals only warranty cymbals purchased from authorized Zildjian Dealers. For very specific details on the warranty, please review the warranty section to follow the appropriate steps, including having your cymbals officially registered with Zildjian.
We will only accept unopened and unused drumsticks, mallets, and implements. If a product is defective, we will review and issue a refund upon receipt and inspection. Some examples of qualifying defects on drumsticks, mallets, and implements include adhesive failure on mallet heads, premature unraveling of mallet heads, or mismatched mallet heads. Please note that drumsticks are made of materials that have naturally occurring uniqueness in grain pattern and quality characteristics. Though we set the industry standard in quality and durability and use the best materials, it is reasonable to expect wood products to fail at some point when hit repeatedly and consistently across metal drum hoops and cymbals, especially if you are a hard hitter or play for prolonged periods of time.
In order to qualify for a refund, all returned products need to be new, unworn, unwashed, and unaltered. Apparel returns will only be accepted if the returned item is in the same condition as received, with all packaging included and tags still attached. Items must be unworn and unwashed.
In order to qualify for a refund, all returned products should be new, unaltered, and undamaged. Accessories returns will only be accepted if the item is in the same condition as received, with all packaging included and tags still attached. Based on the wide variety of products offered in our catalog, warranties of accessories vary from product to product. To review our list of covered products, please review the product pages on zildjian.com.
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